If you have questions or concerns regarding this statement, you should first contact Ken Jeffreys at 0434 330 660.
Collection of Information
In order to use the Caloundra Jetski website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Caloundra Jetski is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Caloundra Jetski customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
Access to Collected Information
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and
postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an
order, we will use this information to contact you.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your
information with that party.
Caloundra Jetski may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Caloundra Jetski does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Caloundra Jetski site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.caloundrajetski.com.au.
Caloundra Jetski Security Policy
Caloundra Jetski uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Caloundra Jetski or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further
protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the
merchant account held by Caloundra Jetski.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order
within a few hours of ordering.
Refund & Returns Policy
If for any reason you are unable to take your prepaid tour, every effort will be made to identify a suitable alternative date and time. In the event, that alternative arrangements cannot be made, then a full refund will be made provided the cancellation is made at least 24 hours prior to the scheduled departure time. If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au